Returns
Sinister Grin Press will accept any returns if the product is new and undamaged within 15 days of purchase for a full refund or credit minus shipping charges. If 15 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, the item must be undamaged and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you notification by email concerning the approval or rejection of your refund. If you are approved, then your refund (minus any shipping) will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 72 hours of inspection date.
Late or missing refunds (if applicable)
If you haven’t received a refund within 72 hours after our email notification stated above:
- Check your bank account, PayPal account or credit card statement again.
2. Then contact your bank, PayPal, or credit card company, it may take longer before your refund is officially posted on your account to see if the refund is in process.
There is often some processing time before a refund is posted to your official statement.
3. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].Sale items(if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.Exchanges(if applicable)
We only replace items if they are defective or damaged. If you need to exchange your item for the same item, send us an email. We will then contact you about completing your exchange. All exchanges must be made within 30 days of purchase and will only be completed once we have received the items you wish to exchange.
Shipping
To return or exchange your product, request our mailing address.
You will be responsible for paying for your own shipping costs for returning or exchanging your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned or exchanged item.
Cancellation of order
If you cancel your online purchase within 24 hours of the time your transaction was completed there is no restocking fee. Any transaction cancelled after 24 hours of completion will be charged a $10.00 restocking fee charged at time of refund. If you would like to cancel an online purchase that has already been shipped, then that is considered a “return” and you are responsible for returning the item(s) directly to Sinister Grin Press. Upon receiving the item(s), Sinister Grin Press will follow the above return policy of inspection and notification. Per our return policy, once the item has been approved for return, a refund will be issued to you minus the shipping fee associated with any postage paid by Sinister Grin Press.
